DELIVERY & RETURNS.
We will do our best to ensure you receive your order as swiftly as possible.
Mainland UK: 24hr delivery service (excluding vouchers) on all orders made before 11am; No delivery on weekends.
International: We currently do not offer delivery outside of the UK.
Please note that all packages must be signed for on delivery, we cannot leave parcels unattended due to their value and contents.
We really hope you enjoy your Silent Pool product, but if for any reason you are not 100% satisfied with your purchase please contact us. firstname.lastname@example.org
We will refund the full value of any product(s) purchased, provided the conditions below are met:
1) You are able to return the product(s) in question to us within 30 days of receipt of your order.
2) Unless faulty, your items are returned to us in a resalable condition. This means unopened, in the same condition you received them and with any labels and packaging intact.
3) Please send any return items to the following address, with a note inside including the name, order number and postcode of the original order:
FAO: SILENT POOL, SILENT POOL DISTILLERY, SHERE ROAD, ALBURY, SURREY GU5 9BW
PLEASE NOTE. We will not be able to refund the cost of postage, either of your original order or the return unless the item is faulty. For faulty items we will resend a replacement at no extra cost and refund the cost of your original delivery.