We will do our best to keep you safe and make sure you enjoy your time with us as you visit our site, and participate in our events and activities.

However, Spiritmen Ltd. cannot be held responsible for issues, loss or physical injury arising from:

medical conditions that we have not been advised of well before or when making your booking.
failure to follow the instructions of the guide, tutor or other member of staff.
clothing or footwear that is inappropriate for the forecast weather or, failure to wear provided safety equipment.
excessive consumption of alcohol or use of drugs.
unreasonable or aggressive behaviour.

Please take time to read the details and recommendations below about the activity you are participating in.

Age

How old must I be to come on a tour?

All tour and event participants must be 18 years or older. If you are lucky enough to look younger than 25, we may ask to see photo ID with proof of age.

Children and Dogs

Can I bring children or babies to a tour or event?

We cannot permit babies or children under 18 years to join our tours or events. If you require further clarification do not hesitate to contact us.

Can I bring my dog to a tour or event?

Dogs are not permitted into the distillery buildings or shop premises and so cannot join you on a tour or at an event.

Water and a tethering loop are available in the courtyard for dogs of customers visiting the shop.

Can I bring my Assistance Animal?

You are welcome to visit our onsite shop with your registered Assistance Animal.

However, because some parts of our site are involved in food preparation we can't allow any animals in these areas.

If you wish to participate in a tour or other onsite event with your registered Assistance Animal please contact us before making your booking and we will do our best to accommodate your needs.

Site Access

Where to Park?

Parking for visitors to the distillery is at the Silent Pool Car Park adjacent to the A25 - a three-minute stroll from the distillery.

There is no charge to park.

The car park can be busy at weekends so allow plenty of time to find a space.

There is no available parking for the public at the distillery with the exception of limited parking for disabled visitors.

The path from the car park to the distillery is not lit so we advise using a torch when arriving at or leaving the distillery after dark.

Coaches and Minibuses:

Access to the site is too narrow for coaches so please drop passengers in the Silent Pool Car Park.

Mini buses with up to 24 seats may drive up to the front of the distillery to drop off passengers before parking in the public Silent Pool car park.

Is there parking for disabled visitors?

We have a limited number of parking spaces for disabled visitors at the front of the distillery.

Are tours wheelchair accessible?

The tour includes steps and traveling over uneven surfaces.

What if I have specific access requirements?

Please contact us on 01483 229136 or office@silentpooldistillers.com during office hours.

About The Tours

How long are tours?

The standard Silent Pool Distillery Tour - 90 minutes

Aroma Masterclass - 90 minutes

The G&Tea Party - three hours

Bee Keeping Experience - three hours

Artisan Tasting Day - five hours including lunch

Walking Tour - two and a half to three hours

Christmas Wreath Workshop - two and a half hours

What should I wear?

Our tours take place indoors and outdoors, and involve some walking on mixed surfaces.

The Silent Pool Distillery is an industrial working space so we ask all attendees to wear sensible, enclosed footwear - no high heels or open toe shoes please.

Our tours will take place under all normal weather conditions so please dress to suit the weather.

When should I arrive?

We advise arriving 15 minutes before your booked tour start time to give you time to park, walk to the Distillery and gather at the start point.

Silent Pool Distillers tour guides are unable to delay the start time of public tours due to attendees late arrival.

Please ensure you aim to arrive at the distillery in plenty of time for your tours start time.

All late arrivals please head to the shop where the staff will be able to direct you to your tour.

How long do I have to confirm my booking?

Places on our tours can be reserved in our online booking system for a maximum of two days before they need to be confirmed and paid for.

Getting Here

What is the nearest Railway Station or bus service

If arriving by train we advise travelling to Guildford, Dorking or Gomshall and arranging a taxi.

The distillery is not served by a bus service.

Are taxis available?

Taxis are usually available at Guildford and Dorking stations. We would however recommend booking taxis both to and from the distillery to ensure arriving and departing on time.

Dietary Considerations

Do you offer Vegetarian or Gluten Free options?

When you book some of our tours, you may be offered a vegetarian option. Please specify how many of each of these options you require when making your booking. If no specific menu options are chosen, the Standard Menu for the event will be provided. If you need to change your selection, please do so at least two working days before your tour by contacting tours@silentpooldistillers.com quoting your booking reference.

We do not offer a gluten free option.

Are your tours vegan friendly?

Some of our gins and gin cordials are vegan friendly. However others contain honey. Please check with staff.

Food options for our events are not suitable for vegans. If you have any questions please contact customerservice@silentpooldistillers.com

Do your products contain allergens?

Information for Coeliacs:

Silent Pool Gin is produced using a wheat-based ethanol, however, this should not be a problem for coeliacs. Even when a cereal that contains gluten is used as an ingredient, all spirits are distilled during the manufacturing process and as this removes any trace of gluten. Therefore, all spirit drinks (including malt whisky which is made from barley) are safe for people with coeliac disease.

Having said this, the distillery is not actively 100% gluten free and therefore there is the possibility of trace amounts being present. For this reason, it is dependant on the severity of the allergy, so the decision is left up to the customer.

Food

Contains gluten, dairy and may contain nuts. Unfortunately alternatives will not be available.

Safety On Site

Is your distillery safe?

Our Distillery is an industrial foodstuff production environment. Tours and Events that take place in our Distillery will involve potentially hazardous activities. We will do our best to keep you safe and make sure you enjoy your time with us.

However Spiritmen Ltd. cannot be held responsible for loss or injury resulting from participants' failure to follow health and safety instructions or take reasonable care to avoid collisions with vehicles, equipment or structures.

Acceptable Behaviour

Inappropriate behaviour

We reserve the right to refuse access and/or continuation of a Silent Pool Distillery tour due to inappropriate and/or disruptive behaviour.

We also reserve the right to refuse to serve or sell alcohol to individuals at any time.

When can I use my £5 shop discount?

At the start of the tour each participant will receive a wristband.

Participants should present the wristband at the distillery shop for a £5 discount on purchases of £40 or more.

The discount must be used on the same day as your tour for items sold in our Distillery Shop only.

One £5 discount per person.

The tour discount cannot be redeemed against gift vouchers or related products.

Privacy

CCTV and ANPR systems are in use at the Distillery

CCTV and ANPR systems are in use on our site for the protection of individuals and property.

For more information about our Privacy Policy click here.

The Pool Bar

Is there a proof of age requirement at The Pool Bar?

Alcohol will only be served to customers 18 years or over. If you are lucky enough to look under 25 we may ask for proof age. Please bring photo ID/proof of age with you.

Pool Bar service

We reserve the right to refuse service in The Pool Bar at any time due to inappropriate and/or disruptive behaviour.

Are children allowed in The Pool Bar?

Yes, children may join adults in The Pool Bar.

Please note - we do not have high chairs.

Are Dogs allowed in The Pool Bar?

Your dog is welcome to join you on the outdoor terrace of our Pool Bar. Dogs are not permitted in the distillery buildings or shop.