We always do our best to ensure you receive your order as swiftly as possible.
We can only deliver to UK addresses.
You can choose to have your order in discreet packaging, for example if it is a gift. Please state Discrete/Plain Packaging in the customer notes at check out.
UK Delivery Options
UK Mainland Deliveries
Free delivery is available to the UK Mainland when you spend £60 and above.
Delivery for orders below £60 is £6.95 per order.
Orders placed before 12pm on a weekday will be dispatched the same day.
We use a partner carrier for delivery. We aim to deliver orders placed before 12pm on a weekday within 24 hours. This service may occasionally be subject to carrier delays and disruptions that are out of our control.
We don’t currently offer weekend delivery. If your order is needed for a specific weekend date or it is urgent please contact us customerservice@silentpooldistillers.com and we’ll do our best to help .
Sorry, we can't dispatch orders at the weekend.
UK Highlands & Islands
Delivery to Highlands & Islands of Scotland, Channel Islands, Northern Ireland, Isle of Man & Isles of Scilly are free on orders valued at £60 or over.
Shipping is £14.95 on orders valued below £60.
Delivery is within two to four working days. This service may occasionally be subject to carrier delays and disruptions that are out of our control.
We don’t currently offer weekend delivery. If your order is needed for a specific weekend date or it is urgent please contact us and we’ll do our best to help.
Sorry, we can't dispatch orders at the weekend.
Local Pickup
At checkout you will be offered the option of collecting your order from a DPD Pickup Shop.
You have seven days from the date of your Collection Code email to collect your parcel. If you do not want your order, you must still collect it and then use the our specified returns procedure to return it.
Uncollected parcels will not be refunded automatically.
Click and Collect
Availability
Click and Collect from our Distillery is an option available to customers who live within a 25 mile radius of our site only.
Place an order with us and you will be able to select Click & Collect from the distillery at the checkout. Your order will be prepared for collection at our on-site distillery shop.
When will my order be ready to collect?
Once we have received your order we will process it and then our system will automatically send you a 'Shipped' email to let you know when it is ready for collection.
Please ensure your email address is correct on the order form.
Orders Placed after 2pm on a Friday will not be available to collect until Monday.
Collecting your purchase
Once you've received your notification email, you will have seven days from the date of purchase to visit the distillery to collect your order.
Click & Collect items will only be available from our on-site shop where someone will be able to help you with your collection.
You will need: Photo ID & Proof of Purchase with order number and name (e.g. a copy of the order confirmation e-mail).
We can only release orders containing alcohol to customers aged 18 or over. If you are lucky enough to look under 25, please bring proof of age with you.
We do understand that it may not always be possible to collect the order yourself therefore, if you do need to send someone else they will need to bring: Photo ID for themselves & Proof of Purchase with the order number and name.
Parking
Please note parking at the distillery is for disabled visitors only. Other visitors should park in the Silent Pool car park.
It is a very short walk to the distillery and free to park.
Returns Policy
Returns
We want you to be happy with your purchase and so we will refund the full value of any product(s) purchased that don’t meet your expectations.
All we ask is that you let us know at customerservice@silentpooldistillers.com within 30 days of receiving the order, and that you then return the item (or items) to us unused, in secure packaging and in the condition that we sent it in.
If for some reason the items arrive damaged or faulty, please get in touch at customerservice@silentpooldistillers.com and we will take care of you.
PLEASE NOTE. We will not be able to refund the cost of postage, either of your original order or the return unless the item is faulty.