Summary
As members of the Events and Hospitality Team, our bar staff will be passionate brand ambassadors, providing first class customer service. Working on our very successful and unique Silent Pool bar the bar staff will have in-depth knowledge of our range of products as well as an authentic passion for the drinks industry.
Key Responsibilities
- Follow Departmental standards and procedures, serve and produce drinks quickly and efficiently whilst ensuring Brand guidelines and quality standards are always maintained
- Always providing excellent customer service that ensures a positive and friendly guest experience
- Ensuring the bar, front of house and Distillery Barn are always kept clean and presentable throughout the weekend
- Assessing customer preferences and making drink recommendations, explaining and upselling daily/seasonal cocktails
- Handling cash and using PDQ machine
- Weekly reporting on financial/sales and customer feedback
- Completing cleaning records fully each day
- Ensuring all Bar Area is always H&S compliant
- Dealing with any customers complaints and queries in a timely and professional manner
- Checking identification to verify age requirements for customers
- Occasionally representing the brand at external tastings and events
The above is not exhaustive as additional ad-hoc tasks may be required to meet the needs of the business. Overtime opportunities available
Personal Attributes
- Exceptional communication skills
- Ability to work under pressure in a fast paced environment
- Strong organisation and time management skills
- Must be a team player
- Interest in the drinks industry is essential
- Previous work in the hospitality sector or customer facing role is essential
- Previous bar experience and drinks knowledge preferred
Core Values
- Innovative
- Creative thinker, offers suggestions, open to new ideas and trying different things, not afraid to stand out in the crowd
- Inquisitive
- Ask questions, looks forward, curious, looks for improvement, challenges current practice, will step out of their comfort zone
- Resilient
- Not easily beaten, welcomes feedback, always strives to do well and do their best, loves a challenge and can work with stretched targets
- Collaborative
- Team worker, understands we all have the same end goal, communicative, flexible, helps out others, inclusive
- Passionate
- High energy levels, the ability to work at pace, an infectious passion for the brand and products, self-driven and authentic
