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Gift Cards and Tour Vouchers

We currently offer Gift Cards that can be redeemed against product sales on this website or at our Distillery Shop.  We also sell e-vouchers for redemption against bookings for our Tours and Events. 

Some customers may also receive physical Gift Cards that can only be redeemed against our standard Distillery Tours.

 

 Our gift cards and tour vouchers expire 24 months after issue.  Tours and Events are very popular.  Please book early to make sure you get your preferred date and time. 

 

For instructions on how to use your card or voucher*, please select the type of card you have from the list below:

*if you have one of our legacy cards or vouchers, please contact us at office@silentpooldistillers.com

 

 

Gift Card

Physical Gift Card

Our gift cards can be redeemed against the value of orders for goods from our online shop.  Or, they can be redeemed against the value of items bought at our onsite Distillery Shop.  Cards can also be redeemed against the cost of bookings for our Tours and Events.

Tour e-Voucher

Tours e-Voucher

Our e-Vouchers can be redeemed against the value of a booking for our Tours and Events.

Distillery Tour Card

Physical Distillery Tour Voucher

Distillery Tour Cards are valid for bookings on our standard Distillery Tours.


 

How to use your Gift Card when buying our products

 

For online orders, apply any discount code at checkout then add the Gift Card code by clicking on the link highlighted in red on the image below and enter the code in the box.

 

Gift Card entry box

 

The system will check the current balance on the card.

If the balance is less than the total order value, you will be asked to pay the balance using a card or Paypal. If the balance is greater than the order value, the order will be deducted from the card balance. Any remaining balance can be used in a subsequent transaction.

 

 If you would like to use your card at our Distillery Shop please hand the car to our staff and they will deduct any balance from the cost of your order. 

 

How to use your Gift Card when booking one of our Tours

 

When you have made your choice of date and time, and entered the number of guests, click on the link at the bottom left of the ‘Pop-up’ highlighted in the image below:

 

voucher-booking-option.jpg

 

Then, enter the voucher code in the box.

If the voucher is valid, the box will indicate green and the value of the voucher will be deducted from the total booking cost.

If your booking is for more than the balance on the card, you will be asked to make a further payment using a credit or debit card. Once your payment is complete, you will receive a confirmation e-mail and invoice.

If your booking is for less than the value of your Gift Card, please e-mail at office@silentpooldistillers.com us with the booking number and your card number and we will credit you with the difference.

If, when entering the voucher code, the box indicates red, your voucher has not been recognised. In this case, please either e-mail us at office@silentpooldistillers.com with your name, voucher number and booking reference or, telephone our Office on +44 (0) 1483 229136. Office hours are Monday to Friday 09:00 until 17:00.

Bookings ‘Pending’ payment will remain on our system for two working days. After that, the spaces will be returned to availability.

 

 


 

How to book a Tour or Event using an e-Voucher.

 

Tour e-Vouchers are valid for all public tours and events except the Wotton House Hotel package.

Our Tours and Events pages show available dates and times.  If a date and time from our schedule is not shown, it will be fully booked.

Our Tours and Events are very popular.  We recommend booking your tour as quickly as you can after receiving your voucher to ensure you get your choice of date and time.

Details of the terms and conditions for our vouchers are available here.

 

When you have made your choice of event, date and time, entered the number of guests, completed your personal information and, agreed the terms of service, you will be taken to the payment page.  Please click on the link ‘Gift Certificate’ to enter your e-voucher code. 

If your booking is for a value greater than that of the voucher, you will be asked to make a further payment using a credit/debit card or PayPal.

Once your payment is complete, you will receive a confirmation e-mail and invoice.

In the unlikely event your certificate is not recognised, please e-mail us at office@silentpooldistillers.com with your name, certificate code and booking reference.

Bookings ‘Pending’ payment will remain on our system for two working days. After that, the spaces will be returned to availability. 

 

 


 

How to use your Distillery Tour Card

 

Tour Cards are only valid for two guests on our standard Distillery Tours.

When you have made your choice of date and time, and entered the number of guests, click on the link at the bottom left of the ‘Pop-up’ highlighted in the image below:

 

voucher-booking-option.jpg

 

Then, enter the voucher code in the box.

If the voucher is valid, the box will indicate green and the value of the voucher will be deducted from the total booking cost.

If your booking is for more than 2 guests, you will be asked to make a further payment using a credit or debit card. Once your payment is complete, you will receive a confirmation e-mail and invoice.

If, when entering the voucher code, the box indicates red, your voucher has not been recognised. In this case, please either e-mail us at tours@silentpooldistillers.com with your name, voucher number and booking reference or, telephone our Office on +44 (0) 1483 229136. Office hours are Monday to Friday 09:00 until 17:00.

Bookings ‘Pending’ payment will remain on our system for two working days. After that, the spaces will be returned to availability.

 

 

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