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Terms and Conditions

Below are the current Terms and Conditions applicable to all activity and transactions via the Silent Pool Distillers website.

Please read these carefully before placing an order and, print a copy for your records if you wish.

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent activity and orders.

  • Using this Website

    This website is owned and operated by Spiritmen Ltd.

    Copyright Spiritmen Ltd. 2018 All rights reserved.

  • Product Sales

    1. Delivery charges and estimated timing are specified in the Delivery and Returns section of this site. We make every effort to deliver goods within these timescales, however, occasionally delays may occur due to factors outside our control.

    2. Goods are subject to availability. In the event we are unable to supply an item, we will inform you as soon as possible. An appropriate refund will be given where you have already paid for an item/s.

    3. The price you pay is the price displayed at the time we receive your order apart from the following exception. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling the order. If we are unable to contact you we will treat the order as cancelled. If you cancel and the have already paid for the item/s you will receive a refund for the price paid.

    4. The contract between us shall be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England and Wales.

    5. Parcel Tracking information. We will use your e-mail address to inform you of parcel tracking information where this service is available. We will also pass your e-mail address to the carrier which has your parcel who will use this information to inform you of delivery progress where available. This information will not be used by our carriers after your delivery has been completed.

  • Distillery Experience Tours

    Over 18’s only – if you are lucky enough to look under 25 you will be asked to prove that you are aged 18 or over with Photo ID before you can start your Silent Pool Distillery tour.

    The Silent Pool Distillers tour is not suitable for Children. If you require further clarification do not hesitate to contact us.

    We ask that all tour attendees arrive 10 minutes before the start time of your tour.

    The Silent Pool Distillery is an industrial working space, so we ask:

     All attendees wrap up warm in the winter to suit the weather.

     All attendees wear sensible shoes; no heels, open toed shoes, clogs or stilts. We would hate for anyone to trip or slip!

    We require a minimum of 7 days for changes to your booking. However, we understand that life happens, and last-minute cancellations will sometimes be necessary. Please contact the office if this is the case and hopefully one of our lovely office staff will be able to help.

    Refunds will only be available for cancellations made at least 7 days prior to the booked tour date and an administration fee of £5 per transaction will be incurred. Refunds can only be made to the credit or debit card used to make the booking.

    We know all our gin tour “Ginthusiasts” are social butterflies, however, we can only change your Silent Pool Distillery tour date 3 times from your original booking.

    We reserve the right to refuse access and/or continuation of a Silent Pool Distillery tour due to inappropriate and/or disruptive behaviour.

  • Gift Certificates and Tour Vouchers

    Gift vouchers/certificates are valid for a year from the day of purchase. Plenty of time to receive one, lose it and find it again, no worries!

    Due to high demand of our tours we are aware that availability can be limited. Please make sure that you book your tour as soon as possible post purchase to avoid disappointment, as we will only be able to offer you the next available tour past your expiry as an extension. 

    Physical Tour & Gift vouchers will arrive at your specified postal address through 2nd class Royal Mail.

    Physical Gift Vouchers are only redeemable for Silent Pool Distillers Products in our on-site shop.

    Silent Pool Distillers has 2 types of Tour voucher:

     Those bought through our website, shop and markets that are valid for all public tours.

     Those donated by us to charitable causes which are valid for weekday tours only.

    Each Tour Voucher includes a £5 off voucher that can be used exclusively towards the purchase of items in the distillery’s on-site shop at the end of your tour.

    The £5 off voucher is only valid during the time of your tour visit and cannot be redeemed prior to or after the tour is complete.

     Only one £5 off voucher can be used per item purchased.

     The £5 off voucher Excludes Eau De Vies and Miniatures in the on-site shop.

  • Promotions - Multi-buy, Discount and Money Off Coupons and Vouchers

    Aside from Silent Pool Distillers Gift Vouchers and unless specifically stated, no more than one multi-purchase promotion, discount or other ‘money off’ voucher may be used in a single transaction online, at our onsite shop or at our stands at markets and events.

  • Prize Draws

    Silent Pool Distillers reserve the right to withdraw or suspend the Monthly Prize Draw at any time.  However, all publicised draws will take place.

    One or more ‘winners’ will be drawn at random from the list of confirmed subscribers to the Silent Pool Distillers Newsletter mailing list on the date stated in that month’s newsletter.

    The draw is open to UK residents only.  Prizes will only be delivered to an address in the UK.

    The winner or winners, will be drawn using tools provided by Random.org.  No subscriber data will be passed to Random.org in the process.

    Winners will only be selected from subscribers who are not employees of or suppliers to Silent Pool Distillers.

    No purchase is necessary for entry to the draw.  Just be sure to be a confirmed subscriber.  If in doubt, resubscribe via the website.  The process will inform you if you’re currently subscribed.

    The winner or winners will be notified using the e-mail address applicable to their subscription.

    The winner or winners must claim their prize within 7 days of notification providing proof of age and sufficient information to enable fulfilment (you stated you were over 18 when you subscribed but, we’ll need to check again).

    In the event any prize is unclaimed after 7 days, a further winner will be selected from the current subscriber list.

    The prize will be as stated in the Silent Pool Distillers Newsletter and no alternates will be offered. No cash alternative will be offered.

    The winner or winners first names and county of residence will be announced in the following month’s newsletter.  Acceptance of the prize indicates acceptance of this condition.

    Prizes are for domestic consumption only and are non-transferable.

    Prizes will be delivered using Silent Pool Distillers standard delivery services.

    Decisions of Spiritmen Ltd. trading as Silent Pool Distillers are final.

    The draw is intended as a bit of fun to reward loyal subscribers.  Given the relatively moderate value of prize/s and the risk of exposing customer e-mail data to third parties, independent adjudicators will not be used to oversee the draw process.  However, evidence of the draw process and results will be preserved securely for a period of 90 days after prizes are claimed.  After this period, the data will be erased.  Issues concerning the draw process for any individual draw must therefore be raised before this period expires.  In the event of a query, we will ask an independent person to verify the process.  Please do not ask for information about individual entrants.

  • Social Media Competitions

    Silent Pool Distillers reserve the right to withdraw or suspend a Social Media Competition at any time. However, all publicised draws will take place.

    If entry mechanic is via a random draw then one or more ‘winners’ will be drawn at random from the list of correct entries via the social media channel/s specified in the competition post.

    Unless specified, the draw is open to UK residents only. Prizes will only be delivered to an address in the UK.

    Competitions are not open to employees of or suppliers to Silent Pool Distillers.

    No purchase is necessary for entry to the competition. Just be sure to be a enter via the specified social media mechanism.

    Both the method of entry and closing date will be specified in the competition post.
    The winner or winners will be notified via the social media platform from which they submitted their entry.
    Entrants must be over 18.

    The winner or winners must claim their prize within 7 days of notification providing proof of age and sufficient information to enable fulfilment.

    In the event any prize is unclaimed after 7 days, a further winner will be selected from the list of correct entries.

    The prize will be as stated in the Silent Pool Distillers Newsletter and no alternates will be offered. No cash alternative will be offered.

    The winner or winners first names and county of residence may be announced via Silent Pool’s social media channels. Acceptance of the prize indicates acceptance of this condition.

    Prizes are for domestic consumption only and are non-transferable.
    Prizes will be delivered using Silent Pool Distillers standard delivery services.

    The competitions are in no way sponsored, endorsed or administered by, or associated with Facebook, Instagram or Twitter.

    Decisions of Spiritmen Ltd. trading as Silent Pool Distillers are final.

    The competitions are intended as a bit of fun to reward loyal customers. Given the relatively moderate value of prize/s and the risk of exposing customer e-mail data to third parties, independent adjudicators will not be used to oversee the draw process. However, evidence of the draw process and results will be preserved securely for a period of 90 days after prizes are claimed. After this period, the data will be erased. Issues concerning the draw process for any individual draw must therefore be raised before this period expires. In the event of a query, we will ask an independent person to verify the process. Please do not ask for information about individual entrants.

  • RHS Chelsea Garden and Afternoon Tea Competition

    Chelsea Flower Show tickets are valid for the after hours event on Tuesday 21st of May only and cannot be exchanged for another day/for monetary value. Afternoon tea at Petersham Nurseries in Covent Garden is for 2 people and can be booked between 12noon and 4pm on Tuesday 21st of May. This too, cannot be exchanged for another day/monetary value.  Travel expenses are not included.

  • Distillery Site Accessibility

    We have a limited number of Disabled parking bays outside the distillery.

    All other vehicles we ask to park in the public Silent Pool Car Park. A lovely two-minute stroll from us.

    We advise during the winter, with the dark evenings, anybody attending a 7pm tour to bring a torch as the public walkway up to us is not well lit and we would hate for anyone to injure themselves getting to or going from their tour.

    Coaches will need to drop its passengers in the public Silent Pool car park as access to the site is narrow.

    Mini buses with up to 24 seats will be able to drive up to the front of the distillery to drop off passengers before parking in the public Silent Pool car park.

    Sorry, the distillery is a foodstuffs production area so, pets are not allowed onsite.  Please do not leave animals in unattended vehicles.  There is plenty of nearby walking if one of your group is energetic and volunteers to look after the dog during your visit…
    You are welcome to visit our onsite shop with your registered Assistance Animal. However, because some parts of our site are involved in food preparation we can't allow any animals in these areas. If you wish to participate in a Tour or other onsite Event with your registered Assistance Animal please contact us before making your booking and we will do our best to accommodate your needs.

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